Having supplied medical solutions for over two decades, Device Technologies is committed to helping patients improve their lives. With over 100 trusted brands and over 700 highly skilled employees across Australia and New Zealand, they have become a leading name in medical technology. But with rapid growth, the company needed a digital platform that would streamline sales processes and keep pace with its explosive growth. It sought DXC to implement SAP Commerce Cloud. As a result, the company is now positioned as a market leader.
The company’s customer-facing team includes product managers, sales consultants, and engineers. Manual processes and data entry errors have a negative impact on their roles. The project was to establish a digital platform for booking surgeries, which would help increase customer satisfaction and productivity. In addition, the team wanted to develop a new consignment portal, which would help the customers track their loan bookings. The system was implemented within six weeks and was met with 100% customer acceptance.
A digital platform would make the booking process simpler and more efficient. The company started with a surgery booking portal for internal use. The goal was to improve efficiency. After a few months, the company expanded the booking portal to include private hospitals and consignment services. With a single, automated platform, customers could manage their bookings and loan consignments. And they could even view the cost and performance of their loans. This would enable them to manage their accounts more efficiently.
The new platform was implemented in October 2017. The initial project was an internal booking portal. The company aimed to improve productivity and reduce costs. It planned to extend the booking portal to private hospitals. Using a single, digital booking portal, doctors and surgeons can view their loan bookings in real time and make payments online. The system is also flexible and customizable, which will ensure the best experience possible. And with the improved user experience, customers will be happier with the product.
Device Technologies had a large customer-facing team consisting of sales managers, product managers, and consultants. The process was a major source of frustration and lost productivity. But the team was able to improve productivity by more than 40% and re-tasked two administrators to higher value roles. And the company’s staff embraced the new online booking portals with 100%. A digital platform would also allow the company to track the loan bookings of the hospital.
After implementing the new booking portal, Device Technologies improved its efficiency and productivity. The company was able to eliminate the need for additional staff. It was also able to reduce its administrative costs. The project was designed to help the hospital track the loan bookings of patients. This system will also provide a centralised platform for the management of consignments. It will also allow customers to manage their loans by themselves. It also allows the customers to track the loan bookings of doctors.
The company started its project with an internal surgery booking portal. The aim was to improve productivity by creating a more user-friendly and efficient booking process. Its next phase was to roll out a consignment platform to private hospitals. The new platform will allow customers to manage their loan bookings on their own. This will save the hospital time and money. It will also reduce the risks of losing a patient. This digital booking portal will also help the hospital’s operations.
Initially, Device Technologies implemented the new system by integrating it into their internal surgery booking portal. The company wanted to improve the efficiency of their internal procedures and increase productivity. They planned to roll out the solution to all private hospitals. The system allows customers to self-manage their bookings and track loan transactions, which will increase the efficiency of the company and the hospital. It will also help them save money in the long run. With the new platform, they will be able to increase their revenue and profitability by leveraging the new software.
Ultimately, this project was a success for Device Technologies. In the end, the company was able to increase its productivity by 40% and improve its forecast by 50%. The new system also streamlined the booking process, and it enabled the company to reduce the costs associated with manual processes. The system was a proof of concept for the company, as it enabled the organization to manage their processes more effectively and ensure better customer experience. Similarly, it also helped the hospital improve the patient satisfaction and improved their revenue by reducing the amount of returns on loan.
How Device Technologies Implemented a Digital Platform to Automate Sales Processes
In its mission to improve the lives of patients, Australian-owned Device Technologies provides medical devices and solutions for the global marketplace. The company has a portfolio of trusted brands and over 700 highly skilled employees across Australia and New Zealand. To meet the demands of its rapidly growing market, Device Technologies needed a digital platform that could help automate its sales processes and manage its rapid growth. With its experience in implementing leading technologies, Device sought to develop an integrated approach that would make it easier to build and maintain customer relationships.
As a result, the company began the project by rolling out a digital booking portal for internal surgeries. The goal was to improve productivity in the medical sector, as well as reduce errors and miscommunications. The company planned to expand the platform to private hospitals and roll out its consignment platform. The new portal would also provide customers with a self-management interface to manage loan bookings and manage their own account information. The resulting system will make it possible for surgeons to improve their efficiency and reduce costs.
The project started by introducing a surgery booking portal for internal use. The aim was to improve productivity. Then, it planned to roll out a consignment platform and extend the booking portal to other private hospitals. The platform also allows customers to self-manage their bookings and track loan appointments. This helps increase efficiency and improve the customer experience. The company plans to expand its services to more healthcare organizations, such as public health care facilities.
Device Technologies began with an internal surgery booking portal. The objective was to improve efficiency and increase productivity by 40%. The team removed extra staff from the booking process and retasked two administrators to higher-value roles. The company also rolled out a consignment platform for private hospitals, allowing patients to manage loan bookings without the need for an administrator. Its staff embraced the new digital booking and consignment portals 100%.
The company’s customer-facing team was also large. Its roles included product managers, sales consultants, and sales managers. Manual procedures, data entry errors, and risk mitigation were hindered by inefficient processes. As a result, the company introduced a digital platform to book surgeries. With this platform, it offers better customer service and streamlined operations. As a result, the customer-centric approach has improved the business model. In addition to reducing staff workload, it has also improved the patient experience.
The company began with an internal surgery booking portal. They hoped the software would improve productivity and profitability. Their plan included rolling out a consignment platform and extending the booking portal to private hospitals. This way, customers can self-manage and track loan bookings. This was a success for the company. However, the company’s team was not satisfied with its current processes. The company sought to implement a digital solution that could help them improve productivity and reduce costs.
Device Technologies began with an internal surgery booking portal and soon expanded to private hospitals. It has now implemented a digital platform for its bookings. It is now one of the most comprehensive online portals in the industry. The company has improved productivity by 40% and re-tasked two administrators to higher-value roles. Moreover, their new website is a proof-of-concept for the company’s SAP cloud-based customer experience applications.
Device Technologies’ customer-facing team consists of sales consultants, product managers and other staff members. Ineffective manual processes, data entry errors, and risk-mitigation processes negatively affect their roles. This was the case for the project with the Surgery Booking Portal. With this digital platform, customers can self-manage loan bookings and improve productivity. This will ultimately improve the company’s business. Its clients can be more efficient and productive.
With the introduction of a digital booking portal, the company has improved productivity by 40% and reduced errors by 50%. The new booking system enables the customer to manage their loans and make payments through the website. The portal also allows the customer to track their loan bookings and re-schedules. Its customers are happy, and they can take advantage of the benefits of the digital platform. It can also improve customer loyalty by attracting more clients.
